TERMS AND CONDITIONS

Scheduling

1. Our office hours are 8:00 am to 5:00 pm Monday through Friday. All schedule changes must be made by calling, texting or emailing the office. For us to guarantee a schedule change, i.e., service skip, start service, or add extra services, you MUST call or text before 10:00 am the business day prior to your regular service day. (If your lawn is serviced on Mondays you will need to call Friday before 10:00 am.) If a call is received to skip service on the day of the service and the crew still arrives at your lawn, you will be charged a minimum stop fee due to fuel and labor cost (we do take the weather into consideration).

2. We operate a 5-day weekly schedule. Saturdays are reserved as a rain make-up day. We do not work Sundays. Our crews are in the same area of town on the same day of the week every week (weather permitting). Biweekly customers have a set biweekly schedule (Week 1 or Week 2). There is no guarantee your service can be switched from Week 1 to Week 2 or vice versa. Customer requests for biweekly service skips results in a four-week service gap. If you call for service the day our crews are in your area and the men have already passed through where you are located, it may be difficult, if not impossible, to reach your address to provide service. If you have weekly service, your lawn will be placed on the schedule the following week (weather permitting). If you have biweekly service, it may be two weeks before we can service your yard. We do not have lawn care maintenance schedules that accommodate on-demand requests or every-three-weeks or once-a-month mow service.

3. If you are quoted a weekly price for lawn care maintenance and you choose to switch to biweekly service, the price will be increased to cover the extra labor and fuel as necessary.

4. Quoted prices may be increased by providing a 5-day notice via email or text if terrain, fence, or gate restrictions require additional labor to perform work requested.

5. We reserve the right to add fuel or supply surcharges as necessary based on current market and economic conditions.

6. If you have service suspended by request or due to an account credit hold, your first service will be billed by the man-hour to get your lawn back into maintenance condition.

7. If we have rain or heat advisories during the week in the metro area, our schedules may shift forward on the calendar to accommodate for the weather interference. In the event we have multiple days of excessive heat or rain, weekly customers may be skipped. In that situation, your weekly service will be done the following week on your regular service day. We take all actions necessary to be sure no customer has more than a two-week gap in lawn care maintenance service.

8. If you believe your yard is too wet to mow after heavy rain, please notify the office. This is a decision the crew may not always make to your satisfaction. The same is true of drought conditions. If the crew has a work order for your yard, the service will be provided. Please let the office know by 10:00 am the business day before service that service is not necessary. Refunds are not provided after service has been provided if you have not notified the office in advance.

9. We work most holidays except for Thanksgiving Day, Christmas Day and New Year’s Day. If you do not wish to receive service on a holiday, you must notify the office by 10:00 am the business day before the holiday.

Weeding Service

If your flower beds are scheduled for weeding and/or clean-up and dead plants are present, the crew will not remove the dead plants unless you have provided written authorization by email or text.

Bag Removal

1. We do not remove bags unless there is an agreed upon price to do so. If your yard has adequate turf, we will mulch leaves into your turf.

2. All bags are left curbside for city pick-up. If your city does not provide lawn waste removal, it is your responsibility to dispose of the bags or pay for an additional debris removal charge.

3. If you would like the bags placed in a specific place, please call the office and let us know.

Additional Services

1. Our lawn care maintenance service consists of mowing, edging, trimming (weed eating) and blowing all disturbed hard surfaces. We mulch all grass clippings when possible.

2. Debris from work not done by Lawn ReLeaf, Inc. can be picked up for an extra fee, i.e., tree/shrub trimmings, flower bed debris, raked leaves left in a pile, etc. The crew will not automatically remove this debris. Please contact the office if this is a service you want added. All debris from hedge trimming, raking, flower bed weeding, etc. done by us will be bagged and left curbside unless we are told differently.

3. If there is seasonal debris or debris caused by weather events present on your yard, i.e. heavy leaves downed limbs, etc., there are extra charges for cleaning it up and bagging it. This is only done per customer request.

4. If you request extra work by speaking to the team leader or crew member on-site, they will have full authority to charge extra for the service.

NOTE: The crew is not qualified to diagnose nor required to report any problem with your lawn. If you notice a potential problem, such as yellowing or brown spots, please call or text the office or your chemical treatment provider.

Collections

1. We expect full payment for all services when work has been completed.

2. Accounts with balances over 30 days old may begin accruing a $25.00 per month late fee charge.

3. All accounts with balances over 30 days old will receive a notification via email. If there is no email address on file, an attempt will be made to contact you via telephone, text message, or postal mail. If we do not receive a response from you and the account balance is delinquent over 45 days, service will be discontinued. We will not resume services until the full amount is paid and a credit card is placed on file for future payments. We accept all major credit cards and payments can be made via the customer portal.

4. If your service is stopped due to a credit hold, the first mow upon service resumption will be billed hourly based on the man-hours necessary to return your lawn to maintenance condition.

Returned Checks

1. If a check is returned to us by your bank as insufficient, a $35.00 returned check fee per incident will be added to your account. We understand that mistakes happen so you will receive a courtesy call when we receive the returned check and a notification via email.

2. If there is no response and/or the returned check and fee is not paid with 10 days of notice, the check will be turned over to the City of Sherwood Hot Check Court. We reserve the right to place a lien on the property to collect for the services provide.

3. If your check is returned to us for no signature, a $15.00 check fee will be added to your account.

Responsibility/Liability

1. Sprinkler equipment failure is not the responsibility of the lawn maintenance crew. Sprinkler system pop-up heads that don’t return to the proper position are due to equipment failure and are not always visible. Irrigation pipes that not buried or are exposed due to pet digging are not the responsibility of the lawn maintenance crew. Equipment installed and working properly should never be damaged by lawn equipment. The customer assumes responsibility for sprinkler heads and irrigation systems that are not installed properly and as a result are damaged by our equipment. Before Lawn ReLeaf, Inc. will take responsibility for any damage, a supervisor will inspect the damage to determine if the damage was caused by carelessness or negligence. If so determined, Lawn ReLeaf, Inc. will assume responsibility for repairing the damage.

2. The customer assumes responsibility for any exposed wires, cables, electrical cables, telecommunication wires or cables, etc. that are not installed or buried properly and are cut or damaged by our equipment. Before Lawn ReLeaf, Inc. will take responsibility, a supervisor will inspect the damage to determine if the damage was caused by carelessness or negligence. If so determined, Lawn ReLeaf, Inc. will assume responsibility for repairing the damage

3. The customer assumes responsibility for foreign matter left on the lawn, i.e. toys, hoses, paper, concrete blocks, etc.

4. The customer assumes responsibility for containing pets on their property. Our crews will make every effort to make sure gates are closed but will not assume responsibility for your pets. Also, if there is a dog in the backyard on the scheduled service day and our crew feels threatened by the pet, we will not mow the backyard. No credits will be applied based on areas skipped due to our inability to access the areas.

5. When our crew arrives at your property, please make sure all children and pets are inside so they are not exposed to any debris that may be thrown from the equipment. The customer assumes all responsibility for injury to parties present on the grounds when our crews are on-site.

PAYMENT TERMS

For all services other than lawn care maintenance, weeding and recurring leaf removal, a 50% deposit is required. The balance is due and payable when the work is completed. Completion is defined as last listed specified labor is completed or plant, and material is installed on drainage and landscaping installation.

NOTE: Landscape modifications may be necessary to maintain the aesthetics of the design. Only those changes deemed necessary will deviate from the originally proposed agreement, drawing, plan, or listed plant(s) and/or material as specified. We are not responsible for substitutions required due to unavailability of plant materials.

CHANGE ORDERS AND CONTINGENCIES

Change orders, such as an increase in plants or other materials or extra work to be done which is not so described in the proposal or indicated on the submitted landscape plans, may be requested by a customer. When this occurs, a line-item charge or charges which are fair and customary for such requested work will be added to the final invoice. Any and all deviations from the original specifications involving extra costs will be executed only upon written order which will create an extra charge over and above the proposal. All elements of the agreement are contingent upon strikes, accidents, or delays beyond our control. The proposal does not include materials which may be required should unforeseen problems arise after the work has started.

PLANT AND WORKMANSHIP GUARANTEES

Lawn ReLeaf, Inc. shall guarantee that all plant materials shall be delivered and installed in a healthy condition, being free of any form of pest infestations or fungi/bacterial infections. The homeowner is responsible to have and use an irrigation system as often as we deem necessary to preserve the health of the plants or sod. If we are removing and/or transplanting existing plants, their survival depends on the size, age, and viability of the plant. There is no guarantee when transplanting plants. Acts of God (i.e. lightning, storm, excess rain, drought, freeze, etc.) or damage due to accidents (i.e. kids, dogs, etc.) or vandalism are not the responsibility of Lawn ReLeaf, Inc.

DISCLAIMER

The customer assumes responsibility for any damage to an invisible fence, irrigation systems, television cable or electric lines to lamp posts, outdoor lighting, etc. Fees to repair any damage will be the responsibility of the customer. These lines can be marked by the contractor who installed them. This service typically involves a nominal fee or is free by calling ArkUPS at 811. The customer is responsible for the fee and contacting the contractor. The cost of relocating existing utility lines will be the responsibility of the customer.

NOTE: Proposals may be withdrawn by us if not accepted within 30 days.